Arch Insurance recently sat down with Insurance Business TV to take an in-depth look at how accident and health brokers can use innovative technology to streamline the quote-bind-issue experience.

In a recent Insurance Business TV roundtable, leaders from Arch Insurance discussed how we are revolutionizing the accident and health (A&H) insurance sector by using advanced technology to streamline the quote-bind-issue process. With the A&H market projected to grow at 6% annually and valued at $1.6 trillion, Arch Insurance is focused on simplifying what’s traditionally been seen as a complex industry. Arch Insurance targets three main segments: employer-employee benefits, special risks (like youth sports, nonprofits, and scholastic travel), and affinity consumer groups, such as alumni groups and financial institutions.

Arch Insurance’s edge lies in its robust digital tools, many of which evolved from its travel insurance business, including successful brands like Arch RoamRight and Arch Red Sky. These innovations include instant quote-to-issue portals, AI-powered fraud detection, automated claims processing, and 24/7 chatbot support. Far from replacing human relationships, Arch Insurance’s tech enhances them by offering self-service flexibility, faster policy delivery, and improved customer experience. Their AI also supports internal operations like call centers and claims adjudication—allowing brokers and underwriters to spend more time building client relationships rather than managing administrative friction.

Key Takeaways:

• Arch Insurance integrates AI for fraud detection, claims adjudication, and customer service.

• Focus markets include employer benefits, special risk, and affinity groups.

• Technology increases efficiency while preserving high-touch broker relationships.

• COVID-19 and hybrid work trends have reshaped the definition of a “business trip,” expanding the use case for A&H products.